How to video call customers with no download
Short answer
Send your customer a link. They tap it and join from their browser, on a computer or a phone. No app, no account. With FaceWithMe this works in Chrome, Firefox, Safari and Edge, and on iPhone and Android.
Why “no download” matters
Every extra step loses people. Asking a customer to install an app, make an account or update software turns a two-minute call into a twenty-minute one. Many customers also worry that support apps are scams.
How to do it with FaceWithMe
- Start a new call. A private, single-use room is made.
- Copy the link and send it by email, text, WhatsApp or chat, or show the QR code.
- The customer taps the link and allows camera and microphone.
- You talk face to face. When you end the call, the room closes.
Tips for a smooth call
- Tell the customer what will happen before you send the link.
- Ask them to allow the camera when the browser asks.
- On a phone, show them how to switch to the back camera to show a product or damage.
- Use snapshots to save a clear photo, instead of asking them to email pictures.
Quick questions
Which browsers work?Chrome, Firefox, Safari, Edge, Safari on iPhone (iOS 13 and later) and Chrome on Android.
Does the customer need an account?No. The link is all they need.
Video calls, hosted in the EU$15 per agent per month. Guests join free from the browser.
Start free trial